Refund policy
Returns & Fit Guarantee
We want you to love your Nóstos order. If something isn’t right, contact us and we’ll help.
Nóstos Fit Guarantee
If your shirt doesn’t fit as expected, contact us within 14 days of delivery.
Depending on your location and the circumstances, we may offer:
- A one-time size replacement
- Store credit
- A return for refund
In some cases, we may let you keep the original item rather than requiring a return.
Please contact us before sending anything back, as return instructions vary by location.
EU & UK Customers
Customers in the European Union and United Kingdom may have a statutory 14-day right to cancel eligible online purchases.
If you wish to cancel, contact us within 14 days of receiving your order.
For eligible change-of-mind or sizing returns:
- Items must be unworn beyond trying them on, unwashed, and in their original condition.
- Customers are responsible for return shipping unless otherwise required by law.
- Please contact us before returning your order so we can provide the correct return address.
- Refunds will be issued in accordance with applicable consumer law.
Your statutory consumer rights are not affected by this policy.
United States, Canada & Other Countries
Where a statutory change-of-mind return right does not apply, we generally do not accept returns solely because you changed your mind.
However, eligible sizing issues may still qualify under our Nóstos Fit Guarantee.
Australia
We do not generally provide refunds for change-of-mind purchases in Australia.
Australian customers remain entitled to all rights and remedies available under the Australian Consumer Law.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, misprinted, or incorrect, contact us as soon as possible with:
- Your order number
- A description of the issue
- Clear photos
Once confirmed, we’ll provide an appropriate replacement, refund, or other remedy.
You will not be responsible for return shipping where the issue was caused by us and applicable law requires us to cover those costs.
Return Condition
Unless the item is defective, returned merchandise should be:
- Unwashed
- Unworn other than trying it on
- Unaltered
- Free from stains, odors, or damage
- In its original condition
Return Shipping
Do not return your order to the address on the shipping package.
Please contact Nóstos Customer Care first. Our fulfillment partners may not be able to process unsolicited returns.
For sizing or change-of-mind returns, customers are responsible for return postage unless we agree otherwise or applicable law requires otherwise.
We recommend using tracked shipping.
Refunds
Approved refunds are issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Where required by law, applicable standard outbound delivery charges will also be refunded.
Order Changes
If you need to change your size, color, design, or shipping information, contact us as soon as possible.
Production can begin shortly after an order is placed, so changes cannot always be guaranteed once processing has started.
Need Help?
Contact Nóstos Customer Care with your order number and a brief description of the issue.
We review each situation individually and will always honor any consumer rights that apply to your purchase.
Nóstos — Wear The World.