Refund policy

Return & Exchange Policy

We want you to feel confident ordering from NÓSTOS. Eligible apparel may be returned or exchanged under the conditions below.

7-Day Return Window

You may request a return within 7 calendar days of receiving your order, based on the delivery date shown in the tracking information.

For orders delivered in multiple packages, the return window begins on the date the final package in your order is delivered.

Once your return request has been approved, the item must be shipped to the provided return address within 7 calendar days of approval.

Return Eligibility

To qualify for a return, the item must be:

Unworn and unused
Unwashed
In its original condition
Free from stains, odors, makeup, deodorant marks, pet hair, or other signs of wear
Returned with all original product tags attached
Returned inside the original clear garment packaging displaying the SKU label

Returns that do not meet these conditions may be refused.

We recommend taking clear photos of the item, product tags, and SKU-labeled packaging before sending your return.

Starting a Return

Before returning an item, contact NÓSTOS through our Contact page and provide:

Your full name
Your order number
The item you would like to return
The reason for the return
Clear photos of the item, product tags, and SKU-labeled packaging

Once your request has been reviewed and approved, we will provide the correct return address and instructions for your location.

Do not send your item back without authorization. Do not return an item to the sender address shown on the original package. Unauthorized returns or items sent to an incorrect address may not be accepted or refunded.

Return Shipping Costs

For returns involving sizing, fit, personal preference, or a change of mind, the customer is responsible for all return shipping costs.

For verified damaged, defective, incorrect, or materially misprinted items, NÓSTOS will provide return instructions and an appropriate resolution at no additional cost to the customer.

Original shipping charges are nonrefundable unless required by applicable law or the return resulted from an error on our part.

We strongly recommend using a trackable shipping service and keeping your shipping receipt. NÓSTOS is not responsible for return packages that are lost, delayed, or sent to an incorrect or unauthorized address.

Exchanges

You may request an exchange within 7 calendar days of delivery, subject to product and size availability.

To complete an exchange:

Contact us for authorization.
Return the original item according to the instructions provided.
The returned item must meet all eligibility requirements listed in this policy.
Once the exchange is approved, a replacement order will be created.

Each order is eligible for one exchange only.

Customers are responsible for the cost of returning an item for an exchange involving sizing, fit, preference, or a change of mind. Any applicable shipping charges for the replacement will be communicated before the exchange is completed.

If the exchange is required because the original item arrived damaged, defective, or incorrect, NÓSTOS will provide an appropriate resolution at no additional cost to the customer.

Once an item has been exchanged, the replacement item is not eligible for a no-questions-asked return or an additional exchange, except where required by law or where the replacement arrives damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

Contact us within 7 calendar days of delivery if your item is damaged, defective, materially misprinted, or different from what you ordered.

Please include clear photos showing:

The complete item
The damaged, defective, or incorrect area
The product tag
The SKU label on the garment packaging
The shipping label
The external packaging, when applicable

Once the issue has been verified, we will provide an appropriate replacement or refund at no additional cost to you.

Minor variations in color, texture, print placement, or appearance caused by lighting, photography, display settings, garment construction, or the individual printing process are not considered defects.

Refund Processing

After your return has been delivered and inspected, please allow approximately 5–7 business days for it to be processed.

We will notify you once your return has been approved or declined.

Approved refunds will be issued to the original payment method. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Original shipping charges and return shipping costs are nonrefundable unless the item was verified as damaged, defective, incorrect, or materially misprinted.

Nonreturnable Items

We may decline returns for:

Items showing signs of wear, washing, use, damage, or alteration
Items without their original product tags
Items without the original clear garment packaging and SKU label
Items returned outside the applicable return period
Items shipped more than 7 days after return approval
Items returned without prior authorization
Items sent to an incorrect or unauthorized address
Gift cards
Items marked as final sale
Replacement items received through a completed exchange
Items damaged after delivery through misuse or improper care

Order Cancellations and Changes

Orders may enter production or fulfillment shortly after they are placed.

Contact us as soon as possible if you need to request a cancellation, address correction, size change, or other modification. We cannot guarantee that changes or cancellations can be completed after production or fulfillment has begun.

Refused and Undeliverable Packages

Customers are responsible for entering a complete and accurate shipping address at checkout.

Orders returned because of an incorrect or incomplete address, refusal, missed delivery attempts, unpaid customs charges, or failure to collect the package may require additional shipping fees before they can be resent.

Original shipping charges are nonrefundable.