RETURN & REFUND POLICY

Last updated: September 24, 2026

At NÓSTOS™, each piece is made to order. Rather than producing large quantities in advance, your item is produced specifically after your order is placed.

Because of this made-to-order process, all sales are final and we do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.

We encourage you to review the product details and size guide carefully before placing your order.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We stand behind the quality of every NÓSTOS™ piece.

If your item arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact us within 7 days of delivery.

Include:

• Your order number

• A brief description of the issue

• Clear photos showing the item and the issue

Once reviewed, eligible claims will be resolved with a replacement or refund at no additional cost to you.

You will not be responsible for the cost of correcting an error on our part.

SIZING & FIT

Our garments are produced according to the size selected when your order is placed. Because each piece is made to order, we are unable to accept returns or exchanges if the wrong size was selected or if you prefer a different fit.

Please review the Size Guide available on each product page before ordering.

If you are unsure about sizing before placing your order, please contact us and we'll be happy to help.

ORDER CHANGES & CANCELLATIONS

Production may begin shortly after an order is placed.

If you need to change or cancel your order, contact us as soon as possible. We will make every effort to accommodate your request if production has not yet begun.

Once an order has entered production, changes and cancellations cannot be guaranteed.

COLOR & PRINT VARIATIONS

Because our pieces are individually produced using garment-printing processes, slight variations in print placement, color, or appearance may occur between pieces.

Colors may also appear slightly different depending on your screen or device settings.

Minor variations that are normal to the production process are not considered defects.

REFUNDS

When a refund is approved, it will be issued to the original payment method.

Processing times after a refund is issued may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the order arrived damaged, defective, incorrect, or an error occurred on our part.

LOST OR MISSING ORDERS

If your tracking shows an unusual delay or you believe your package has been lost in transit, please contact us so we can investigate the shipment.

If tracking shows that an order was delivered but you cannot locate the package, please first check around the delivery location, with household members or neighbors, and with the carrier.

We will assist with eligible shipping issues whenever possible.

QUESTIONS?

We want you to feel confident before placing your order.

If you have questions about sizing, fit, a product, or an existing order, please contact NÓSTOS™ customer support before purchasing.

NÓSTOS™
Wear The World.